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Terms and Conditions


 Welcome to the itsy Bitsy Boutique and Interiors website. These terms and conditions apply to the use of our website: By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Using this website also indicates that you accept these terms regardless of whether or not you choose to register with us or order from us.  

Section 1 - Introduction 

You will be able to access most areas of this website without registering your details with us.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 2 - Ordering with us

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgment, detailing the products you have ordered and your information.

We may refuse to accept an order:

  • Where goods are not available.
  • Where we cannot obtain authorisation for your payment.
  • If there has been a pricing or product description error.
  • If you do not meet any eligibility criteria set out in our Terms and Conditions.

Over time we offer online promotional offers and discount codes. Any non-inputted discount codes cannot be amended once your order has been placed. Discount codes cannot be used beyond expiry. We are not responsible for any problems regarding technical errors on your devices. 

If you order an item on our website that states it is only available for in-store collection and you opt to have the item shipped your order will be cancelled automatically and a refund will be processed back onto your account.

Section 3 - Pricing

Our prices include VAT. VAT registration number: 250 1063 59

Where we charge separately for carriage and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on our website.

Our prices are reviews periodically. Prices may change from time to time due to economic changes in suppliers, currency and shipment fees. Price change are non-negotiable. 

Section 4 - Shipping & Returns Policy and Cancellations 

If you wish to cancel your order within 7 days of purchase, please notify us by email at [email protected] If your goods have already been dispatched to you, please return your goods to us in accordance to our Returns Policy.

Your can return goods you have ordered from us for any reason. Returns must be received within 14 days of delivery for a full refund (minus the original shipping feeds). You are liable for the costs of returning goods to us. We recommend using a trackable service as we as a seller are not responsible for goods lost in transit.

Upon receipt of the goods we will give you a full refund of the amount paid (less postage costs) within 14 days.

If you have received free delivery with your order and have returned all of your order, then a refund will be made minus the delivery charge. This is to cover the cost of sending the parcel to you initially. Please note SK23 postcodes are not included in this offer.

The rights to return goods to us will not apply in the following circumstances: In the event the product has been used or returned in an unsellable condition, i.e. has makeup or tanning stains, original tags and packaging not intact, has been modified in any way, has an odour of tobacco, pets or perfume. This does not affect your statutory rights. 

Any items purchased in our sale or outlet page are strictly non-returnable. Any sale items returned to use will be held in our stock room until you arrange collection or re-delivery. Sale items not collected within 60 days will be donated to a local charity. 

Any items that a customer receives and belives to be faulty or at error, must be reported to us within 48 hours via email at [email protected] or by telephone on 01298 938118. Failure to comply will result in your item being rejected. We have a limited time frame to return the item to our supplier. This is strictly non-negotiable. 

If a worn item becomes faulty within 4 weeks of purchase, please contact us via email at [email protected] We may require photo(s) to enable us to access the next action. We are not liable for any wear and tear faults, laundry faults or adaptations/modifications. 

Christmas Exchange Policy: Our Christmas gift exchange policy is valid from 30th October 2021 until 24th December 2021. Any purchases made in-store and online between these dates can be returned for an exchange only up until 15th January 2022. A valid gift receipt will be required in order to process an exchange. A valid gift receipt will be required in order to process an exchange. 

Section 5 - License 

You are not permitted to print and download any extracts from this website for your own use. 

Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by itsy Bitsy Boutique and Interiors. Any use of extracts or images from this website is prohibited.

Section 6 - Service Access 

While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable, for any reason, if this website is unavailable at any time or for any period.

Access to this website may be suspended temporarily ily and without notice in the case of system failure, maintenance, repair or for any reasons beyond our control.

Section 7 - Visitor Material and Conduct

Other than personally identifiable information, which is covered in our Privacy Policy:, any material you transmit or post to this website will be considered non-confidential and non-proprietary. 

You are prohibited from posting or transmitting to or from this website any material:

  • a) That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or may cause annoyance or inconvenience 
  • b) For which you have obtain all necessary licences and/or approvals.
  • c) Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any thirds party, in the UK or any other country in the world; or
  • d) Which is technically harmful (including without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful date.

You may not misuse the website (including, without limitation, by hacking)

We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of these Terms and Conditions/clauses. 

Section 8 - Links to and from other websites

Links to third party website on this website are provided solely for your convince. If you use these links, you leave this website. We have not reviewed all of these third party websites and do no control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party website linked to our website, you do so entirely at your own rick. 

If you would like to link to our website, please contact us before hand. 

Section 9 - Registration 

To register with you must be over 16 years of age.

Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

Responsibility for the security of any passwords issues rests with you and if you know or suspect that someone else knows your password, you should contact us immediately. 

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.

Section 10 - Disclaimer

While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material of this website, or to the products and prices described in it, at any time without notice.

Section 11 - Liability 

We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the offices, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party. Including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort including without limitation negligence, contract or otherwise in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977), (ii) fraud, (iii) misrepresentation as to a fundamental matter, or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

We are not liable for any loss, damage or adverse reaction that may come from using ANY products purchased from us. 

Section 12 - Governing Law and Jurisdiction

These terms and conditions shall be governed by and consuetude in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts. 

Section 13 - Miscellaneous 

You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

If any provision of these Terms and Conditions is found by any court of the competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions, which shall continue to have full force and effect.

Only the parties to these Terms and Conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

Section 14 - Competitions and Giveaways 

Any items, vouchers or free gift won must be redeemed within 4 weeks of our announcement. After they have been redeemed vouchers are only valid for 4 weeks. Free items and vouchers from out giveaways must not be sold on. Any orders containing free gifts must be sent back if the returned order is less than the minimum spend.

If items bought with free vouchers are returned after their expiring date, the voucher amount will no longer be valid and refunds will only amount to minus the free voucher price. 

Section 15 - Black Friday Sale

To receive the discount to your order, add the correct promotional code to your cart, the discounted price will be displayed before checkout. The discount code cannot be applied after your order has been submitted. All Black Friday promotions will end midnight on the 26.11.21

Any items returned from our Black Friday sale will only be given the value of the Black Friday sale price. Items sold/marked in clearance are strictly non-returnable. No returns or exchanges during our Black Friday sale.

Each item shown in our hourly offers promotion is valid for one hour only and can only be redeemed online. Each hourly offer cannot be used in conjunction with any other offer codes. Only whilst stocks last.